Business Center

  • The XO Business Center is a robust and convenient self-service portal. It puts you in control of your network and communications services by placing a suite of smart tools at your fingertips 24x7x365. These tools let you manage billing and repair activity, monitor usage, place orders, and manage voice features online in real time—anytime, anywhere.

    XO Business Center helps you manage:

    • Repairs:  Open trouble tickets and view status; review details of past service issues and sign up to receive trouble ticket updates via email.
    • Invoices:  Check account balance; view, download, and analyze bills and call detail reports. Pay bills online, update your mailing address, or “go green” and sign up for paperless statements.
    • Account Administration:  Review your accounts and manage user access:  add users, reset passwords, change user IDs, and more.
    • Network Status:  View scheduled and unscheduled maintenance events which may impact your services, and sign up to receive network maintenance and outage alerts via email.
    • Support:  Email inquiries to XO Customer Care; browse or search the XO Knowledge Base (repair and troubleshooting information and FAQs).

    How to Register

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    You can register for an XO Business Center account any time by visiting and clicking on Register Today. To complete your registration, have the account number from your XO invoice or service installation email available.  Note: to access your organization’s Business Center account online, you must be an authorized contact of your company.

    Manage Repair Activity on the Go: Mobile XO Business Center

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    Quickly create repair tickets, view ticket status, and make ticket updates (add notes, change access hours, or request closure) from most web-enabled mobile devices. Go to to get started! You must be a registered XO Business Center user to use the Mobile XO Business Center.

    Need Assistance?

    The XO Business Center Quick Start Guide provides a brief overview of how to register, navigate the portal, manage user access, and use account management tools.

    If you have trouble accessing your account or have questions, call XO Customer Care toll-free at 1.800.421.3872.