Web Hosting Support

  • FOR ALL WEB HOSTING CUSTOMERS

    FOR END USERS

    EMPLOYEE EMAIL PORTAL AND USER GUIDE


    End User Business Class User Guide

    Your employees may use this guide to access your email, contact list and calendar from any computer.

    FOR MASTER ADMINISTRATORS

    CUSTOMER PORTALS AND USER GUIDES

    Manage your company's web hosting account features

    If you wish to bookmark the portal URL directly, bookmark https://hosting.xo.com as a favorite in your web browser.

    If you attempt to login to the old XO Gateway portal, you will be redirected to https://hosting.xo.com. Going forward, you should only use https://hosting.xo.com as the portal for managing your web hosting features.

    Login Information: Your current Master Administrator password credentials work for the upgraded portal. However, if you forgot your password, or want to change your existing password, consult the Password Help document. If you cannot find an answer to your question in this document, call Web Hosting Customer Care at 888.575.6398, option 3.

    Administrator Control Panel User Guide
    Navigate the most frequently used areas of the Master Administrator control panel (formerly called XO Gateway). Note: You must enable pop-ups in your web browser when using the Administrator Control Panel. 

    EasyMail Setup User Guide 
    Create and configure domain email accounts and their features; and allow your employees to access email through your preferred email software or through Business Class Email. Note: Email backups for your organization's employees only can be provided whenever there is a loss of data because of system failure, and these backups cover the past two weeks of data.

    File Manager User Guide
    Copy, move, delete, rename and edit previously uploaded files, create and remove directories, or change file permissions.

    FTP Manager User Guide
    Give specified users access to a directory of your website—so that they can upload files to the site. Each user can have  FTP access to only one directory. Anonymous FTP allows users to download files from a specific directory without a password. FTP allows users to download files from a specific directory without a password.

  • LOG IN TO MANAGE YOUR DOMAIN NAME SYSTEM (DNS)ZONES/RECORDS

    Note: As a master administrator for Web Hosting services, you should have received separate log in credentials for the DNS portal. The user guides for this portal are incorporated into the portal screens and self-help menus. If you did not receive your log in information, or have misplaced it, please contact Customer Care at 888.575.6398, option 3.

    • OTHER ADMINISTRATOR USER GUIDES, BY NEED

    Other User Guides for Website Developers/Managers 
    User Guides for Website Designers 
    User Guides for Marketing Managers