• Reduce costs, increase productivity and improve customer service with Contact Center on Demand & IVR services from XO.

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  • Provide high quality customer service, minimize costs, and maximize your business’ agent resources with Intelligent Call Routing (ICR) from XO. ICR is a network-based service that routes calls to specific locations based on network-provided, caller-entered, or customer-supplied data.

  • Minimize upfront and ongoing costs, manage resources effectively and improve overall customer satisfaction with Contact Center on Demand from XO. These services let you quickly and easily respond to changes in customer demand by scaling infrastructure as needed to match your call volume. Monitoring and reporting tools make it easy to track and report on campaign results, agent performance, and more.

  • Whether you need to reach out to customers with an important service message, or want to help customers get the info they need as quickly as possible, Interactive Voice Response (IVR) services from XO Communications can help. IVR lets you create a full-featured customer contact experience without the need to purchase additional equipment.

  • Virtual Hold as a Service offers the Conversation Bridge as a simple solution with huge impact, enabling companies to effectively transition interactions from self-service to the people who can help, regardless of channel – web, mobile app, social, device-based or voice. Our multichannel callback solution bridges the gap simply, cost effectively and positively from the customer’s perspective.

  • Share important messages with customers, constituents and other end users with Outbound Call Notification from XO. Outbound Call Notification is an automated system to securely reach out to a targeted list of contacts without the expense associated with capital investments.