Outbound Call Notification

  • Reach Targeted Lists of Contacts, Efficiently and Effectively

    XO Outbound Call Notification provides you a massive, secure, automated communications environment to reach out to targeted lists of contacts—all without having to consider capital expenditures.  It’s s a cost-effective solution that lets you get important information and messages to your customers, and gives call recipients the chance to interact and complete transactions.

    Outbound Call Notification solutions are often used for:

    • Communicating itinerary changes
    • Appointment reminders
    • Emergency response
    • Collections
    • Account alerts, renewals and reminders

    Outbound Call Notification allows your business to:

    • Proactively inform targeted users of changes in services or programs
    • Conduct customer surveys
    • Provide business interruption or disaster recovery alerts
    • Verify recent purchase information for product or service warranties
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  • Standard Features

    • Best Practices Answering Machine Detection
    • Open Interface:  Generate calls from web services or data drop
    • Self-Scheduling:  Either on-demand or per a schedule that you set
    • Voice Options
      • Pre-recorded messages
      • Text-to-Speech
      • Speech Recognition
      • Survey
    • Optional Transfer:   Transfer connected calls back to the phone numbers of your choosing
    • Customization and Refinement:  Outdial systems can execute specific logic depending upon whether a call is answered by a human or machine

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