• It’s all about delivering exceptional experience.  From the first time we engage with you, to how we work with you to build your solution, and through day-to-day interactions with your XO team, you’ll notice from day one how much different and better XO is from other service providers.

  • Which Solution is Right for You?

    Let our experts create a custom solution to meet your business needs.

    800.444.5910


  • Meet Customer Service Team Members

    Solutions
    Marc C. - Enterprise Account Executive
    Marc C.
    Strategic Account Manager, Boston, MA
    I have been working in the telecom industry for 12+ years, and have spent five rewarding and fast-paced years with XO.  My personal mantra is to put my customers first, which is also the main pillar of the XO brand.  The customer purchases from XO and from me, so I strive to be an exceptional ambassador of XO's customer-centric approach.  I'm excited to come to work every day, and I have a great team behind me.
    Implementation
    Ken G. - Solutions Engineer
    Ken G
    Principal Solutions Architect, Miramar, FL
    Creating solutions that meet the current and future needs of the customer has been my passion throughout my nine-year career with XO.  Great customer experience begins when you open yourself to understanding customers' business and technical needs.   I take pride in finding creative ways of combining XO services into solutions that fully address those needs.
    Account Team
    Corrine C. - Client Services Manager
    Corinne C
    Client Services Manager, Tampa, FL
    I am a 15-year telecom industry veteran and have been delivering world-class service to XO customers for the past 13 years.  I truly enjoy what I do, but most of all I enjoy developing relationships with my customers.  It is such a pleasure to be a part of the team focused on helping our customers grow their business -- with the help from strategic XO solutions.
    Customer Care
    Shawna R. - Customer Care
    Shawna R
    Customer Experience Director, Nashville, TN
    I lead a team of 100+ reps focused on serving and retaining XO customers.  From helping to resolve trouble and billing issues to renewing contracts and many other tasks, our team's mission is to support our customers.  I recently celebrated 15 years with XO, but I feel I still learn something new every day.  I have a great team, lots of good people.  Our days are challenging, but in the end we're all focused on doing things better.
  • 80%
    OF CUSTOMER CALLS ARE ANSWERED IN
    20
    SECONDS OR LESS

  • Customer Support

    XO Customer Support begins when you make the decision to partner with us. Our goal is to make your experience easy by addressing your billing and service issues efficiently so you can manage the needs of your business.

    Ways to Get in touch

    • XO Business Center
    • Online

    • Twitter
    • Phone

    XO Business Center

    Learn about XO Communications' robust, secure and easy-to-use customer self service website. The Business Center comes equipped with a full suite of tools to help you manage and monitor your XO services.

    • Billing Inquiries
    • Account Admin
    • Trouble Tickets
    • Network Status